Shipping and Returns
Team Gear sells only authentic and genuine branded gear.
Usual Delivery time is 2-5 business days, but it can sometimes take longer, depending on the courier and your location. Please alow up to 7 business days for delivery. Feel free to contact us with any concerns.
Certain items may not be immediately available in stock and could take 7-10 working days to process and ship.
Please check product descriptions for any notes on specific delivery times for certain items.
Standard Courier Shipping - $10.95 Per Order ( FREE SHIPPING Over $100 )
All items purchased through Team Gear come with a full warranty. If you have any issues or concerns, please contact us. Under Australian Consumer law, all customers have specific rights ( details available at http://www.accc.gov.au ) and Team Gear will act in accordance with these.
Our warranty applies to any items that have a manufacturing fault with them. In these cases, Team Gear will replace or refund the product ( at our discretion, depending on the situation ) at no expense to the customer, including all related shipping charges. Please note that in these situations we will require proof of purchase. As is standard practice for online selling, we reserve the right to inspect and assess the returned defective product first to determine the warranty required.
Please do not return any product back to us before contacting us and obtaining a Return Authorisation number.
Situations NOT covered by the warranty:
- Unauthorised repairs done prior to contacting us will void the guarantee.
- Faults caused by misuse or normal wear and tear are not covered by the warranty.
- If you have purchased a wrong item or changed your mind, you will be able to return it back to us for a refund or exchange within 30 Days of the purchase date. In this case, the buyer is responsible for all associated shipping charges.
- All items returned must be in sellable condition ( unopened, unused and in their original packaging, with all additional material present ). If an item is deemed unsellable, the buyer will be responsible for shipping costs of returning the item back to them.
- Certain items might not be applicable for returns. Before making a return, please contact us to verify if it is possible.
- A restocking fee might apply for certain items.
- All refunds will be done in the same way the payment was made ( PayPal or Credit Card ).